Focused Coaching

A short in-person episode (about six minutes) where Lyndon walks Josh through the focused coaching approach he uses when a team member isn't achieving a desired outcome. The six steps: create awareness of the issue and its implications, ask if they're willing to take responsibility for it, check whether they have the knowledge to address it, look for internal or external interference, get committed action, and close with how you can support or challenge them.

The framing is conversational and direct — this is a coaching tool you use with a direct report when a project is slipping or a deliverable is at risk. Lyndon hits the importance of asking empowering questions ("what's it going to take to get this done?" rather than "why aren't you getting this done?") and using the check-in as both support and accountability. The takeaway: a small, repeatable framework that turns vague "go figure it out" pressure into a conversation that actually moves the work forward.